Pricing & Billing
Do I have to pay VAT ?
You will automatically have VAT added to your order at checkout, to comply with laws within the United Kingdom. You will receive an invoice at time of order, which acts as a VAT receipt, enabling you to claim back the VAT monies if you are a charity or VAT registered business.
I have a question on my charges
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance on 01702 462401 or email firstname.lastname@example.org
I need a copy of my receipt/invoice
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when your order is placed.