Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

If you have chosen 2nd Class Recorded Mail or Free Delivery, please call us and we will give you the Royal Mail tracking number.

If you have chosen courier and entered your email address My Parcel Delivery will send you a tracking number, once we have booked your item on with them.

My order never arrived

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk.

An item is missing from my shipment

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk

My product is missing parts

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk

When will my back order arrive?

Back ordered items are those where our raw material suppliers are out of stock on materials, which in turn means we are unable to manufacture your signs / labels. We will notify you immediately on the rare occasion that this does happen. We will also update you with any changes as soon as we hear anything and also give you the opportunity for alternative products or a refund.