Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

We will send you a tracking reference from APC couriers as soon as your order has been booked on with the courier. Delivery should be Next Day between 9am and 5pm, if you have special requirements contact us and we should be able to assist (be aware a surcharge from the courier for timed deliveries will apply).

My order never arrived

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk.

An item is missing from my shipment

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk

My product is missing parts

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have received your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance on 01702 462401 or email info@sksigns.co.uk

When will my back order arrive?

Back ordered items are those where our raw material suppliers are out of stock on materials, which in turn means we are unable to manufacture your signs / labels. We will notify you immediately on the rare occasion that this does happen. We will also update you with any changes as soon as we hear anything and also give you the opportunity for alternative products or a refund.